Keep installation jobs, planned maintenance and repairs organised, from site preparation and equipment records to approved extra work and billing.
Installation, repair and maintenance businesses working at customer sites. Site requirements, service contracts and the details of each job shape how your work gets done.
You install, commission and maintain heating, ventilation and air conditioning systems at customer sites.
You install, inspect and maintain electrical systems in buildings and other facilities.
You install and repair plumbing, water supply and heating systems, handling planned work and urgent callouts.
You design, install and service alarms, CCTV and access control systems.
You install cabling, connect phone and network equipment, and maintain customer communications infrastructure.
You maintain and repair commercial or industrial equipment at customer premises.
Explore the published feature groups for this business and learn how they can support your processes.
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Define what must be confirmed before a job can be assigned or a visit booked. Requirements can vary by site, contract, equipment and type of work, with a clear owner for anything missing.
Decide who can approve extra work, which limits apply and what happens next. Keep the decision connected to the work instructions, parts, follow-up visit and charges it affects.
Agree the checks, documents and customer confirmation required to close each kind of job. Decide which records each role can view or change, including sensitive site information.
Decide when payment is due, from a deposit before a visit to staged payments or settlement after acceptance. We can add payment collection, reminders and tracking using the agreed payment methods, with payment status connected to each job and your accounting records.
Your existing CRM, materials records and accounting tools can be part of the plan. We assess the available connections and agree what needs to move between systems before committing to an integration.
Tell us how a request moves through your business today, where people have to chase information and what happens when the plan changes. We help turn that into a clear brief. You do not need a technical specification.
Together, we define a complete workflow, the people involved, the rules and exceptions, and the result it needs to deliver. We agree how to measure improvement: jobs completed on the first visit, time from diagnosis to approval, or time from acceptance to invoice preparation.
Walk through a prototype using examples from your daily work. Check the normal job, extra work, missing parts and customer decisions, so the system reflects the situations your team actually handles.
We build, test and launch the agreed system, then provide the agreed ongoing maintenance and support. Data setup, connections to existing tools and the move into daily use are part of the launch plan.
New service contracts, approval rules or ways of working can become agreed updates to the system. We clarify the change, assess its effect and agree the scope and price before adding new functionality.
Your brand. A direct connection.
Make it easy for customers to order your services and request a specialist. almops can build your own branded customer app or web portal, connected to the work your team does behind the scenes.
Give customers an app with your name and branding. Let them order installation, maintenance or repairs, request a specialist and return to your business when they need their next visit.
Offer a place on the web to request a visit, share job details and follow progress. Keep each customer request connected to the team preparing and carrying out the work.
We can plan the new workflow around tools you already use. We check integration options, data access and practical limits before agreeing a connection. The proposal sets out what will be connected and how.
It can make sense when your contracts, site requirements, approvals or handovers lead to repeated work outside your existing tools. Requirements for data control and hosting can also matter. If a ready-made product covers the job well, we will consider that option with you before proposing a new system.
You can start by describing one process and showing us how it works today. We ask questions and help define the requirements. A first version can cover one complete workflow, with further additions agreed separately.
AlmOps handles the agreed maintenance and support, and helps develop the system as your requirements change. Your proposal defines the service included and how later changes are handled.
Hosting with AlmOps is the default. Deployment on your own infrastructure can be scoped as an additional paid option. We discuss data access, exports and operational requirements while defining the system.
The aim is a predictable monthly payment for an agreed system and service. Your proposal sets out the amount, payment period, hosting, support and any initial charges. Later additions are scoped and priced separately.
You can obtain non-exclusive rights to keep using and changing the paid-for version for your own business after the agreed main payment period or a one-off payment. The handover covers source code, a data export, operating instructions and the rights needed to run the software independently. Licence, handover, hosting and support terms are agreed in your contract.
Start with one process
Tell us what your company installs or maintains, which tools you use today and where one job gets stuck. We will help define a first workflow worth improving.
No technical specification needed. Start with your process.
