Run the product
Managed Hosting & Support
One accountable service for deployment, monitoring, incidents, maintenance and operating knowledge.
Operating coverage
The product does not stop at deployment.
Monitoring
Availability, errors, integrations, jobs, capacity and business-critical signals.
Incident response
Triage, communication, recovery and follow-up according to agreed severity.
Maintenance
Dependencies, platform changes, backups, certificates and routine operations.
Release management
Controlled environments, deployment checks, rollback planning and release records.
User support
A clear route for access issues, product questions and workflow problems.
Runbooks
Documented systems, dependencies and procedures that reduce key-person risk.
Deployment choice
Run with us or in your environment.
The right model depends on security, internal capability, integration access and procurement requirements.
We provision and manage agreed infrastructure.
Infrastructure remains under your organisation's control.
Product and hosting issues share one team.
Responsibilities align with your technical team.
Source code and deployment documentation support independent operation from the handover date defined by your subscription plan.
Fit identity, network, logging and vendor controls.
Continuity and exit
Managed should never mean trapped.
The date we hand over source code for independent use depends on your subscription plan. The agreement defines the exact date, repository access, data export, documentation and transition assistance before production begins.
A long-term relationship should be earned by useful service — not protected by hidden technical lock-in.AlmOps operating principle
Coverage is scoped, not assumed.
Support hours, response targets, backup and recovery objectives, maintenance windows and client responsibilities are documented in the commercial agreement for each product.
Define the right coverage
Match support to the workflow's real business risk.
Tell us who uses the product, when it must be available and what happens when it is not.