Our work
Service operations workspace
A service workspace connecting dispatchers, customers and technicians from request to completed visit.
- Industry
- Field services
- Interfaces
- Operations panel · Customer workspace · Technician app
Business context
The challenge
Service teams coordinate requests, site access and visit results across dispatchers, customers and technicians. The workflow needs a shared view of ownership and progress, with enough evidence for a manager to review completed work.
The approach
The solution
The solution brings a dispatch panel, customer workspace and technician interface into one connected workflow. Site access instructions, job-specific evidence requirements and a consistent customer reference adapt the service-dispatch starter to the work at hand.
Features
- Customers & addresses
- request queue
- Required completion photos
- Customer request access
- Offline technician app
Made for this workflow
Adaptations
- Site access instructions added to each visit.
- Manager review separates completed work from accepted work.
Interface 1 / 3
Operations panel
Dispatchers assign visits and managers review completed work.
Dispatch overview · 1 / 2
Interface 2 / 3
Customer workspace
Customers follow their own requests and review the next visit.
Customer request overview · 1 / 1
Interface 3 / 3
Technician app
Assigned jobs and completion evidence, with an intended offline workflow. Screenshots will be added when this separate app is available.
Screenshots for this subsystem have not been added yet.
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